My pet hate!!! Lifts in buidings do terrible things to generators. I have seen power factor down to 0.22 lag - overheats the alternator to blazes!!regenerative motor power?
Harmonics are the other pain in the "A"!!! Unless there are appropriate harmonic filters on the AVR, the AVR goes nuts!!!
Take note of Paul Lucas as he is very experienced here. The values need to be calculated by someone who really knows what they are doing or it will never work. If the system has been changed by someone else, as appears to be the case, it is probable that the whole protection system will have to be re-calculated by an engineer that really knows what he/she is doing. If not, a disaster is waiting to happen!!!