FactoryTalk AssetCentre Client Ports

[Acuity]

AssetCentre Client loads correctly on the server, but when going through another machine the client never presents a splash screen; however, it shows up in Task Manager so something is happening. When looking into the further it looks like the client is trying to communicate on 80 and 5241 when we're using SSL so 443 and 5241 should be the ports it's attempting to use. We're guessing that the client is failing to load because port 80 is closed. How do we force the client to use the correct ports?

 

[PreLC]

Hi,

Have you tried temporarily disabling the firewall to check if the client starts working?
Also, https://literature.rockwellautomation.com/idc/groups/literature/documents/in/ftac-in005_-en-e.pdf
This lists that Port 80 and 5241 are also needed for the server.

The splash screen not loading can be dependent on a LOT of things. What versions of FTSP(FactoryTalk Services Platform) are you using on the client and the server? What AssetCenter is it?
If your webclient loading?