Real Ports will always be preferable over USB if they are available. and Windows still supports them ports 1-4 were hardware defined years ago but the manufactures are already getting away from them and they are getting increasingly harder to find and usually on older PC's. there will come time when you just cant get them anymore.
all I am suggesting is for you don't have a real port try to reconfigure what you have.
also try different adaptors some work where other don't I have found some will not work with Rockwell software others will