I used to use Symantec "Ghost", but have had issues with it in the past, and dropped it completely when RAID arrays became common in desktop-class PC's. At the time, Ghost had no support for RAID, I don't know if it does now or not, but I avoid all Symantec products like the plague.
Ghost is one of drive imaging programs.
I used to love Norton software but since Peter Norton is gone those are not the same. I'm with rdrast on avoiding current crop of Symantec products...
I'm using Acronis TrueImage as well. I try to make an image of all the computers I have to manage. In the past I didn't and I have had regrets on more than one occasion. Trainees tend to destroy things, you know.
If one of the hard drives is a Seagate or Maxtor, then you can download a free
version of Acronis at link below. They are called DiscWizard and MaxBlast.