Hello everyone,
Here is my situation:
I have recently built my largest system to date. The plant that it is installed in is on the other side of the country. I have requested that they give me VPN access to the PLC system so I can make changes or corrections that are required from my office. Which is something quite a few of my customers have done for me. Anyway the plant IT said not just no but HELL NO.
So now anytime there is a issue I have to fly out and waste several days doing something I could fix in minutes in my office. The **** of the whole thing is the system is still under warranty and the cost to travel and stay is getting out of hand. I know I should have put more $$ into the bid to cover that but hind sight is 20/20.
What I need your opinion on is how do you handle this type of situation? I was thinking of putting in our contract that if VPN access can or wont be provided that on-site warranty work will require a PO to cover travel cost. What do you guys think? Do you do anything like that?
I have also been talking to the people at **** to get some other ideas. I was also thinking about adding a **** into each panel that wont give me access. That way I can at least get into the system via a cellular modem. Have you had any experience with ****?
Like I said I am just fishing for some ideas because as I move forward I can see this type of thing becoming a issue more and more.
Thanks for your help!!
Edit: the **** is for e_w_o_n. Why does this site filter that out????
Here is my situation:
I have recently built my largest system to date. The plant that it is installed in is on the other side of the country. I have requested that they give me VPN access to the PLC system so I can make changes or corrections that are required from my office. Which is something quite a few of my customers have done for me. Anyway the plant IT said not just no but HELL NO.
So now anytime there is a issue I have to fly out and waste several days doing something I could fix in minutes in my office. The **** of the whole thing is the system is still under warranty and the cost to travel and stay is getting out of hand. I know I should have put more $$ into the bid to cover that but hind sight is 20/20.
What I need your opinion on is how do you handle this type of situation? I was thinking of putting in our contract that if VPN access can or wont be provided that on-site warranty work will require a PO to cover travel cost. What do you guys think? Do you do anything like that?
I have also been talking to the people at **** to get some other ideas. I was also thinking about adding a **** into each panel that wont give me access. That way I can at least get into the system via a cellular modem. Have you had any experience with ****?
Like I said I am just fishing for some ideas because as I move forward I can see this type of thing becoming a issue more and more.
Thanks for your help!!
Edit: the **** is for e_w_o_n. Why does this site filter that out????
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