TConnolly
Lifetime Supporting Member
elevmike said:...leads me to belive that there's another side to the story here.
Probably very true Mike. I looked at the Therm-o-seal website, and these look like very simple machines.
The question here is whether the machine does not do what it is advertised as doing and the extent and purpose of the OP's modifications to the machine. If it doesn't do what is advertised, or the salesman said it could do, then shame on Therm-o-seal. However, if the application is outside those parameters and the machine was not misrepresented, or the machine is modified for a purpose other than correcting machine deviation from its specs, then the customer my be the one up the proverbial creek.
Either way, IMO, it would still be in Therm-o-seal's best interests to work with the customer to solve the problem, even if the customer is at fault (for a fee of course).
If we had the whole story then the OP would probably get a more useful response from the forum.