Just read this:
Other vendors that are eager to capture you as a customer may be willing to give you a free one-time onsite visit, if they believe it will clinch the deal. But they wont continue to do so. And I think one visit should not make the difference to decide something so significant as a change of platform.
To me the whole thing about the PID loops sounds as the real problem is that you are short for time. Switching platforms wont buy you more time.
Unless there is a major failure in the equipment they have supplied, Siemens will not give free onsite support. I find it naive to expect that.cjd1969 said:We find it very hard to get Siemens to come to site and help without paying them.
Other vendors that are eager to capture you as a customer may be willing to give you a free one-time onsite visit, if they believe it will clinch the deal. But they wont continue to do so. And I think one visit should not make the difference to decide something so significant as a change of platform.
To me the whole thing about the PID loops sounds as the real problem is that you are short for time. Switching platforms wont buy you more time.