.rss file won't open?

[wink91wink]

Forgive me because I am pretty lost when it comes to this. I was sent an email with a .rss file to open in our RSLogix 500 software. When I attempt to open it, it pops up and says "the drive or network connection that the shortcut refers to is unavailable."

Any ideas what the issue is?

 

[bernie_carlton]

It may be you were sent a shortcut to an RSS instead of the RSS itself. Look at the size of what your received. If it is very short (100 bytes or less say) it is probably a shortcut. Ask your sender to recheck.

 

[wink91wink]

The file is 221KB. I'm actually posting this for another worker, I work at the help desk so I am kinda foreign to these programs. Would that be the correct size for the actual file and not a shortcut?

 

[dmroeder]

221KB seems like a normal size. I just looked at a program on our server and it was 98KB.

A few thoughs:
- Make sure it's saved to your local disk before opening (don't open directly from email)
- Have the original sender zip it before sending it. We went though some issues when people would send via AOL, they would become corrupt.
- Maybe it's related to how the original sender attached it to the email?
- I could try opening it if you are willing to email it to me. If so, PM me and I'll give you my address.

 

[wink91wink]

221KB seems like a normal size. I just looked at a program on our server and it was 98KB.

A few thoughs:
- Make sure it's saved to your local disk before opening (don't open directly from email)
- Have the original sender zip it before sending it. We went though some issues when people would send via AOL, they would become corrupt.
- Maybe it's related to how the original sender attached it to the email?
- I could try opening it if you are willing to email it to me. If so, PM me and I'll give you my address.

It was originally sent as a ZIP file, and I unzipped it, and had the guy who is having the issue download it from our shared drive. He said he put it directly on a thumb drive, would it not work if he was trying to run it directly from there? If you could test it that would be great, I'll shoot you a PM

 

[dmroeder]

I've ran programs from thumb drive and network drives. I always try to have it on my local drive because they don't like it if they lose connection or the thumb drive is removed while it's open.

So I received your file. It opens, but it's password protected.

 

[wink91wink]

Okay, we couldn't even get the password prompt to pop up for him. It must be the thumb drive, let me have him download it locally.

 

[dmroeder]

Also find out what version of Logix500 they are running. I'm running 9.00

 

[wink91wink]

It was the thumb drive that was causing the issue, it's working now! Thanks for your help!