The HMI software used to work on the panel, now it does not work ("crashed" ?), and you want to fix it by downloading the runtime application again ?this HMI has crashed the guy have this setup picture attached at beginning of this thread and i am supposed to restore it
onto the HMI
Many things can have happened to the panel.
It is not the most plausible remedy to download the application again.
Can you access the start menu on the panel, can you access the windows control panel ?