SLC_Integrator
Member
Big John T said:If I need a feature on an AB then it is the best for the job. Most small machines don't need much...
As for support I can get a knowledgeable tech support guy on the phone in a minute from AD. I get more help from this forum on AB than I can get from the local rep. He tries but he ends up just being a relay to to AB and slows down my anwser. I don't see how you compare AD to Walmart???
John
I guess we dont do many (if any) 'small machines' and as such havn't needed to trim down costs to make it 'cost effective'. I mean an S7-200 costs all of $400 and a Micrologix about $700 or so. How much cheaper can you possibly need to go??
Customers that try and squish you down to the lowest $ alot of the time are customers not worth having.
As for support - I sympathise in that AB reps are typically sales-oriented and as such are not alot of help. That why we pay our $$ to be Rockwell Solutions Providers and get all the licenses and tech support we need to serve our client base.
I dont have a particular downer on AD products but as I said, 'you get what you pay for'.