TimWilborne
Lifetime Supporting Member
I'm trying to figure out a better layout for our support content.
http://www.theautomationstore.com/support/
We used to have all the content on a single page but as it has grown it became confusing to navigate. We grouped it as you at the link above but as I try to think like a customer trying to find information, I seem to get caught in an infinite loop navigating it which would get frustrating fast.
I've searched and searched for that magical layout for a tech support section but all I come up with is tech support outsourcing, how to offer good tech support, and jobs for tech support personnel.
I figure you guys are pretty much my target audience. Can you have a look at it and give me some advice and suggestions?
Thanks
TW
http://www.theautomationstore.com/support/
We used to have all the content on a single page but as it has grown it became confusing to navigate. We grouped it as you at the link above but as I try to think like a customer trying to find information, I seem to get caught in an infinite loop navigating it which would get frustrating fast.
I've searched and searched for that magical layout for a tech support section but all I come up with is tech support outsourcing, how to offer good tech support, and jobs for tech support personnel.
I figure you guys are pretty much my target audience. Can you have a look at it and give me some advice and suggestions?
Thanks
TW
