The latest version of Intouch is 2020, which is brand new, previous version was 2017.
If you are running Win XP, I doubt you have a license for 2017. The license agent would not know what to do with it....2017 is an *.xml file, not a *.lic file.
It is available as a *.lic file with a development license.
If you are running SQL, that will need to be upgraded also.