protea
Member
EZAutomation PLCs
I had to wait for nearly a month to get my first shipment from EZAutomation (more than 3 weeks less than 4, I think it was officailly 25 days). While inspecting them I also noticed they were a little on the cheap side but in reality it was right for the price. The software is a bit glitchy, unplugging and re-plugging the USB communication to get a connection that doesn't timeout and other minor inconveniences. The programming was fun UNTIL I tried to use their PID loop for a simple oven project. I tried it for SEVERAL MONTHS with no success. I tried every manual they have and then tried their help online and email. They responded with the same horribly incomplete information again and again, convinced that if I had a stack of the same info it would make more sense than trying something different. I have to admit that the sales people attempted to help more than the tech people. The one sales person connected me with a supposed customer that used the PID loop frequently who was going to help me, problem was that we could never connect so I started to wonder if this was an actual person or someone who alternately exists. I never was able to get their PID to work and don't actually believe that it does even with the reassurance of the president of EZAutomation who seems to care and who does step in after everything is way too late. He at least listened to my complaining but offered no solution before the PLC went into use.
If I hadn't specifically asked about the PID in the pre-sales conversations I would blame myself for not asking the right questions but I was assured that there were people that would get me running no matter what it took and if worse came to worse I could hire someone to write for me. It ended up that I posted on their forum that I would pay to get it working, no one responded (not true-1 responded asking if I had tried their helpful tech people). That's what sales people do. I ended up writing my own PID loop probably not as professional as theirs BUT MINE WORKS! I don't see how I could be persuaded to try them again. They did give me an in-store credit for the first PLC that their tech person destroyed "helping" me so I had to buy another to finish the project. That is really nice to have an in-store credit for a place I won't shop at again.
I would categorize myself as an unhappy customer of theirs.
I had to wait for nearly a month to get my first shipment from EZAutomation (more than 3 weeks less than 4, I think it was officailly 25 days). While inspecting them I also noticed they were a little on the cheap side but in reality it was right for the price. The software is a bit glitchy, unplugging and re-plugging the USB communication to get a connection that doesn't timeout and other minor inconveniences. The programming was fun UNTIL I tried to use their PID loop for a simple oven project. I tried it for SEVERAL MONTHS with no success. I tried every manual they have and then tried their help online and email. They responded with the same horribly incomplete information again and again, convinced that if I had a stack of the same info it would make more sense than trying something different. I have to admit that the sales people attempted to help more than the tech people. The one sales person connected me with a supposed customer that used the PID loop frequently who was going to help me, problem was that we could never connect so I started to wonder if this was an actual person or someone who alternately exists. I never was able to get their PID to work and don't actually believe that it does even with the reassurance of the president of EZAutomation who seems to care and who does step in after everything is way too late. He at least listened to my complaining but offered no solution before the PLC went into use.
If I hadn't specifically asked about the PID in the pre-sales conversations I would blame myself for not asking the right questions but I was assured that there were people that would get me running no matter what it took and if worse came to worse I could hire someone to write for me. It ended up that I posted on their forum that I would pay to get it working, no one responded (not true-1 responded asking if I had tried their helpful tech people). That's what sales people do. I ended up writing my own PID loop probably not as professional as theirs BUT MINE WORKS! I don't see how I could be persuaded to try them again. They did give me an in-store credit for the first PLC that their tech person destroyed "helping" me so I had to buy another to finish the project. That is really nice to have an in-store credit for a place I won't shop at again.
I would categorize myself as an unhappy customer of theirs.