Yes this looks like a good time to contact siemens support. I only have access to TIA15.1 right now and I couldn't find it the hardware list.
There's been quite a few discussions on other forums that do not appear to have a conclusion.
Try uploading from the CPU first, and see if it pulls the hardware configuration out.
If it is a new CPU without a program, then try downloading using 6ES7215-1AG40-0XB0 with your CPU and see what happens... you might just be limited to 125KB work memory. Only download if there is no existing program!!
Good idea, tried it, no luck, same effect, 4.1 4.0 3.0 2.2 all the same, not supported.
The button detect remains gray.
I guess it only works with the HSP for 6ES7 215-1AL40-0XB0....
Unfortunately, it looks like Siemens made an "OEM-like" CPU. You can only hope the program developer or Siemens support will give you the required HSP or hotfix.
That CPU was developed specifically for a German company (a huge one) and the only way to get the HSP (there is one) is to contact them or the supplier (contractor) of the CPU.