Stephen Luft
Lifetime Supporting Member
I wanted to get some input from the community.
If you were the top person at Allen Bradley, Siemans, Automation Direct or any other PLC manufacturer and you visited this forum and saw the number of "how to" questions being asked about your products...what would be your response? (how to program; how to wire; how to do this or that, where do you find...etc.)
I personally would be very concerned that this number of people have questions that technical support should be able to answer, yet, they are going to another source to find answers. As the top man, I would have to begin questioning the support we offer our customers...How accessible are we to our customers?
I attempted to do some research on this but was limited by the search capacity of the forum. The maximum number of results you can generate from a search is 500. I tried searching for threads whose subject included the terms AB, AD, Allen Bradley, Siemans, etc..., unfortunately, all maxed out at 500. I had asked Phil if there was a way to obtain this information, but there wasn't.
I look forward to hearing what some of you have to say regarding customer support.
Thanks for your assistance.
God Bless,
If you were the top person at Allen Bradley, Siemans, Automation Direct or any other PLC manufacturer and you visited this forum and saw the number of "how to" questions being asked about your products...what would be your response? (how to program; how to wire; how to do this or that, where do you find...etc.)
I personally would be very concerned that this number of people have questions that technical support should be able to answer, yet, they are going to another source to find answers. As the top man, I would have to begin questioning the support we offer our customers...How accessible are we to our customers?
I attempted to do some research on this but was limited by the search capacity of the forum. The maximum number of results you can generate from a search is 500. I tried searching for threads whose subject included the terms AB, AD, Allen Bradley, Siemans, etc..., unfortunately, all maxed out at 500. I had asked Phil if there was a way to obtain this information, but there wasn't.
I look forward to hearing what some of you have to say regarding customer support.
Thanks for your assistance.
God Bless,
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