OkiePC
Lifetime Supporting Member
I have a customer using this software at a remote site. I can access their machine as needed to copy files and monitor things. The previous person who did work on their system seems to have left a few things broken.
The main priority right now, is that the alarm notification stopped working. It used to send emails/text messages to the water plant operator when alarms occurred.
He gave me the installation disks for the software, but I am not sure if I would be able to install it on my machine and have "edit rights". In the box there is an empty bag marked "USB HARD KEY" and it is labeled runtime only license, so I am not even sure if the customer has development capability.
Assuming I can install it and get a free trial period or some similar means of working on their system, I am not sure which files I would need to copy from his machine in order to view and check things. I want to be very careful not to break something (else) by tinkering with his running system, and I have zero experience with Indusoft.
So, where do I look, what files do I need? Can someone offer me a crash course in Web studio alarms and notification?
Thanks,
Paul
The main priority right now, is that the alarm notification stopped working. It used to send emails/text messages to the water plant operator when alarms occurred.
He gave me the installation disks for the software, but I am not sure if I would be able to install it on my machine and have "edit rights". In the box there is an empty bag marked "USB HARD KEY" and it is labeled runtime only license, so I am not even sure if the customer has development capability.
Assuming I can install it and get a free trial period or some similar means of working on their system, I am not sure which files I would need to copy from his machine in order to view and check things. I want to be very careful not to break something (else) by tinkering with his running system, and I have zero experience with Indusoft.
So, where do I look, what files do I need? Can someone offer me a crash course in Web studio alarms and notification?
Thanks,
Paul