Dear Sirs,
I have a machine with four Ultra 3000 drives in it. The Ultraware software
is installed on a computer as part of the machine. We have had three
drives go bad, and successfully replaced and re-loaded all three of them.
The boss 'acquired' three used Ultra 3000 drives. I tried installing two
of them to test them, and both came up with error E-0-4 . And the
Ultraware software did not find the 'new used' drive. (Yes, I unplugged
the other three drives to ensure I did not have two drives at the same
address - the drive to be tested was the only thing on the serial bus.)
The module status LED blinks red, and the manual says it is a overload
or maybe a 'wrong motor' error and that it is recoverable.
I assume the Ultraware could recover from the fault - if I could establish
communications . . . Possibly even factory reset it?
In the manual, It says if the drive is not detected to use 'Recover Communications'
to establish a connection.
If I use this 'Recover Communications' - is there any chance it will cause
the beast to no longer communicate with the other drives?
What should I really do here?
Poet.
I have a machine with four Ultra 3000 drives in it. The Ultraware software
is installed on a computer as part of the machine. We have had three
drives go bad, and successfully replaced and re-loaded all three of them.
The boss 'acquired' three used Ultra 3000 drives. I tried installing two
of them to test them, and both came up with error E-0-4 . And the
Ultraware software did not find the 'new used' drive. (Yes, I unplugged
the other three drives to ensure I did not have two drives at the same
address - the drive to be tested was the only thing on the serial bus.)
The module status LED blinks red, and the manual says it is a overload
or maybe a 'wrong motor' error and that it is recoverable.
I assume the Ultraware could recover from the fault - if I could establish
communications . . . Possibly even factory reset it?
In the manual, It says if the drive is not detected to use 'Recover Communications'
to establish a connection.
If I use this 'Recover Communications' - is there any chance it will cause
the beast to no longer communicate with the other drives?
What should I really do here?
Poet.