Even a printed version of the ladder logic would tell you some of the story, as somebody mentioned perhaps there is a logical condition such as an MCR or Safety relay present that will not allow any outputs to energize. It may be a copy in the original documentation for the ride. Actually, there SHOULD be a copy with the original documentation of the ride, or you bought something without first doing good homework and ensuring that all information was present.
If that is the case you will need to find somebody to come plug in to it and upload the program for you to see what's wrong.
If this is a new machine or even an OEM machine, a call to the OEM may just help you out of hot water.