Jnelson
Member
Have any of you guys used the 1769-WS module from Hardy instruments in a ML-1500? If anyone has, I would like to ask a couple questions since the factory is unable to answer them. I called Hardy today and was less than impressed with their technical support people. I had what I thought were some pretty simple straight forward questions about the product that they are selling. I was in touch with 4 different support engineers and none of them could answer my questions. How the hell can you sell a product on the open market when you have no one that works for you that knows how to use it???
Here are the two most important questions that I need answered, all the other one’s can wait.
-Can I install the 1756-WS module in an expansion base on the ML 1500?
One Hardy engineer said it had to be within 4 slots of the CPU and another said no, no that is wrong it can be anywhere as long as it is within 4 slots of a power supply?
-What is the buss current load for the module?
This they just could not answer. The manual state’s <1 amp? What ??? How am I supposed to figure out the power budget of the rack if they cannot tell me what their product requires?
They sent me a sample program on how to read data from the card and write parameters to the card. My god, you have to practically jump through hoops to get the data into your data tables!! I gotta think that it could have been easier somehow, especially for the $1500 bucks they charge you for a single channel unit.
I am not bashing them, but I was on the phone with them for almost 2 hours today trying to drain information out of them, WTF?
Here are the two most important questions that I need answered, all the other one’s can wait.
-Can I install the 1756-WS module in an expansion base on the ML 1500?
One Hardy engineer said it had to be within 4 slots of the CPU and another said no, no that is wrong it can be anywhere as long as it is within 4 slots of a power supply?
-What is the buss current load for the module?
This they just could not answer. The manual state’s <1 amp? What ??? How am I supposed to figure out the power budget of the rack if they cannot tell me what their product requires?
They sent me a sample program on how to read data from the card and write parameters to the card. My god, you have to practically jump through hoops to get the data into your data tables!! I gotta think that it could have been easier somehow, especially for the $1500 bucks they charge you for a single channel unit.
I am not bashing them, but I was on the phone with them for almost 2 hours today trying to drain information out of them, WTF?