What is difficult?
SAP:
Glad to hear you got your license information, but I'm not sure what you mean when you say "that is difficult for you?"
Are you referring to how difficult it is to get firmware in general, or how difficult we were to work with?
Regarding the responses you received from this forum, it seems to me that once we fully understood your situation (you were off site, did not have immediate access to your license information), those who responded to the post helped you as quickly as possible. Ken even was willing to send you the files once he verified your license.
We weren't trying to make things difficult for you personally, it's just that with an internet forum such as this, requests for proprietary files are handled very carefully.
Rick