Help needed

I have a client with an old M&R T-shirt screen printing machine that has lost its memory. The machine has multiple print heads and a servo drive that indexes the shirts from head to head. It has a Mitsubishi PLC and a Fanuc Powermate A motion controller. The Powermate A has lost its program and parameters. As far as I know the program in the Mitsubishi PLC is intact.
I need to emphasize that I haven't been on-site to verify anything. He had a Fanuc service tech in this morning who diagnosed the lost memory in the Powermate.

At this point we're trying to locate someone with knowledge about the M&R product line from twenty or so years ago. The ideal would be to find someone with a similar machine who has a backup of the parameter set. Failing that, someone with knowledge of the machine who would be able to come in and resurrect it. It is located in Brooklyn.

I've asked the owner to send me a photo of the machine and I'll post it when I receive it.

Did you try M & R?

http://www.mrprint.com/en/Home.aspx

Yes, I have signed up as a new member of their forum and posted my request there as well.