i was very dissapointed today with rockwell the story goes;
thru one of our factories in the uk going bump we inherited a gas flushing machine who's heart is an slc150 coupled up with a tcat. we are a relatively small company with a total of 27 plcs altogether. Over the the weekend the 150 processor faulted and now the machine is dead as a dodo. when i spoke to our rockwell specialist he couldnt help me and put me onto his speicialist who then put me onto rockwell themselves. Their answer was basically "you should have thought about this scenario when YOU did the original code (ME) i can sell you the software ect but it is very expensive because we dont want anybody to have it (that is a quote) the best thing for you to do is change to a micrologix1500/slc500 and recode.
i have no eprom no idea how the machiine works ect and their telling me i should of thought about this problem years ago
i thought they may have been a bit more helpfull and here's me pushing my bosses togo with ab/rockwell even they are more expensive than most of the competition
whats your thoughts ? has anybody else had this scenario ?
thru one of our factories in the uk going bump we inherited a gas flushing machine who's heart is an slc150 coupled up with a tcat. we are a relatively small company with a total of 27 plcs altogether. Over the the weekend the 150 processor faulted and now the machine is dead as a dodo. when i spoke to our rockwell specialist he couldnt help me and put me onto his speicialist who then put me onto rockwell themselves. Their answer was basically "you should have thought about this scenario when YOU did the original code (ME) i can sell you the software ect but it is very expensive because we dont want anybody to have it (that is a quote) the best thing for you to do is change to a micrologix1500/slc500 and recode.
i have no eprom no idea how the machiine works ect and their telling me i should of thought about this problem years ago
i thought they may have been a bit more helpfull and here's me pushing my bosses togo with ab/rockwell even they are more expensive than most of the competition
whats your thoughts ? has anybody else had this scenario ?