Steve Bailey
Lifetime Supporting Member + Moderator
The customer is always right, but can you convince them to start with one simple project to prove the concept?A customer wants to replace the Allen Bradley PLCs with Trio PLCs in all the coming motion projects.
Your question raises many questions about the relationship between your company and the customer. What exactly does your company do for this customer? If you're the integrator, why is the customer asking you to change your design? If you're only building the panels to their design, why do you care what brand they spec? In the systems you've been building for this customer what have you been using for motion control up to now? What's wrong with the current design that makes the customer want to change? What benefits are they expecting from the change and why are those benefits so important to them? Are Trio/Kollmorgen offering any assistance in converting the PLC program to their platform?