There are other drives around that are tested and known to work properly on Device Net. Can you use something else?
Otherwise get on to your ABB distributor or ABB themselves and seek assurances, in writing, that the drives/EDS files have been properly tested by ODVA and some guarantees as to their performance. If they get nervous and run the other way hammer them hard and ask them what they are afraid of. Give them a bloody hard time and you may find you get some answers when they are on the back foot.
I spent 25 years in sales and management and there is nothing more disconcerting than a customer really giving you a hard time over possible problems with equipment, particularly if you KNOW there is a problem and the company is ignoring it or trying to cover up.
Now that I work for myself doing design, control systems, software etc, I can assure you I am relentless when asking questions. Reps are quite often reluctant to call and usually finish up squirming something fierce. I quite enjoy it and find out really fast how little reps know about the products they sell and what the technical back up is like in their company.
Persue the issue and you may be surprised what you find out.
Yes, I am a hard old ******* but could not care less. I have a job to do and money to be made (or lost) and can do without faulty product causing me dramas.
I am sure you are in the same boat.
Otherwise get on to your ABB distributor or ABB themselves and seek assurances, in writing, that the drives/EDS files have been properly tested by ODVA and some guarantees as to their performance. If they get nervous and run the other way hammer them hard and ask them what they are afraid of. Give them a bloody hard time and you may find you get some answers when they are on the back foot.
I spent 25 years in sales and management and there is nothing more disconcerting than a customer really giving you a hard time over possible problems with equipment, particularly if you KNOW there is a problem and the company is ignoring it or trying to cover up.
Now that I work for myself doing design, control systems, software etc, I can assure you I am relentless when asking questions. Reps are quite often reluctant to call and usually finish up squirming something fierce. I quite enjoy it and find out really fast how little reps know about the products they sell and what the technical back up is like in their company.
Persue the issue and you may be surprised what you find out.
Yes, I am a hard old ******* but could not care less. I have a job to do and money to be made (or lost) and can do without faulty product causing me dramas.
I am sure you are in the same boat.