L5K_Edit
Member
Hi All, I'm curious if anyone else has had this issue. I am the site coordinator and purchase ten seats of Rockwell Software each year for our organization. Almost always we issue a Purchase order THE DAY Rockwell sends out an e-mail to purchase next year's toolkit.
This year we did issue our PO the SAME DAY. We were down to TWO grace days on our license expiration when the 2016 software arrived.
Thank you, Rockwell, for giving us TWO DAYS to re-install all our software on TEN seats. Thank you, Rockwell, for allowing us the privilege to pay almost ten thousand dollars each year to use your software. Thank you, Rockwell, for making sure that we almost always never have more than one week to roll out the installations; we understand this is necessary because Rockwell has no control over when their licenses expire and when you make "new" software available to your customers. [*Ahem* Sarcasm].
It is a good thing Rockwell has some of the best software and has such a large installed base, because I would DROP any other vendor that treated us in this manner.
Thank you for reading. We are a global OEM, and I only represent North American operations. I wonder if it is the same story for manufacturers and folks overseas...
-Jason
This year we did issue our PO the SAME DAY. We were down to TWO grace days on our license expiration when the 2016 software arrived.
Thank you, Rockwell, for giving us TWO DAYS to re-install all our software on TEN seats. Thank you, Rockwell, for allowing us the privilege to pay almost ten thousand dollars each year to use your software. Thank you, Rockwell, for making sure that we almost always never have more than one week to roll out the installations; we understand this is necessary because Rockwell has no control over when their licenses expire and when you make "new" software available to your customers. [*Ahem* Sarcasm].
It is a good thing Rockwell has some of the best software and has such a large installed base, because I would DROP any other vendor that treated us in this manner.
Thank you for reading. We are a global OEM, and I only represent North American operations. I wonder if it is the same story for manufacturers and folks overseas...
-Jason