Allen Bradley Support Contracts

[nswu1]

What kind of option or costs are involved to get support years after your original expired? Do they have a short time support contract or just a year at a time? Can you get updated software with it?

 

[geniusintraining]

...Can you get updated software with it?

This is the main reason I have it...

 

[WallyPrestone]

I have RSLinX, Rs500, Rs5000, RSSQL for 1 year would cost $480.00
Your local rep would know exact with S/N of softwarwe provided .
Thanks

 

[WallyPrestone]

You can upgrade to the new version software and tech support

 

[ChuckM]

I have RSLinX, Rs500, Rs5000, RSSQL for 1 year would cost $480.00

You sound like you are getting a far better deal than I am for RSLogix 500, Ultraware and Panelbuilder. Our contract has been over 1000 bucks a year. Although I'm dropping support for Panelbuilder and Ultraware this year I think.

 

[TimWilborne]

What type of support contract do you have? E-Connect, DirectConnect or PriorityConnect?

You sound like you are getting a far better deal than I am for RSLogix 500, Ultraware and Panelbuilder. Our contract has been over 1000 bucks a year. Although I'm dropping support for Panelbuilder and Ultraware this year I think.

 

[jstolaruk]

Our purchasing gal brought by a invoice from Siemens for one year of Step7 support at over $1200, thats about twice what the DirectConnect is for all of our AB products. We do about one job every 3 years with Siemens controllers, so I told her to hold off until the next one comes up and we really need it.

 

[JRW]

The SUS service is cheaper than that. Is this for 1 Step7 package??

 

[jstolaruk]

The SUS service is cheaper than that. Is this for 1 Step7 package??

I'm not exactly sure of what service it was, she showed me the invoice and it had one line item that said one year support at ~$1200. We have one Step7 license.

 

[rsdoran]

The problem with support contracts is I do not believe any two companies will recieve the same price, different variables involved I guess.

 

[micro]

I think it goes buy how many application you have like 1-4 processors, 1-4 drives and so on the more you tell them you have like 10 processors the price will go up

 

[darrenj]

AB changed that with there stuff..Its now how many software title you have..I have the common 3 RSview ME, rs 500 and rs 5000..for direct connect i paid $893.00..I got support when i plugged into a control logix processor that was at V13 when i was at 10..Downloaded update from the web and was good to go..

D

 

[kolyur]

I can confirm the processor-count system, as that is how our maintenance contract with Rockwell works. We are in the "under 10 processors" category, which makes our E-Connect contract about $500 per year. I really only use it for software updates.

As I understand it, more PLCs installed = more money for support. I can't see any easy way around that since your distributor tracks how much hardware you buy from them.

-John

P.S. To answer the poster's original question, I don't think there are any extra fees or penalties to start a new support contract. Ours had lapsed for a number of years but was still only $500 when we renewed it.

 

[JesperMP]

Yearly fee for SUS for STEP7 BASIS is approx 350 Euro (430 USD).

But it is not a requirement to get support that you have a SUS service.
You can allways download service packs and hotfixes for your current software version.
And if you post or phone about a problem you will typically be answered within a day. If you have special support contract you can get top priority so that you will be answered more quickly. In my company we dont have this extra support contract though.

 

[jstolaruk]

I can confirm the processor-count system, as that is how our maintenance contract with Rockwell works. We are in the "under 10 processors" category, which makes our E-Connect contract about $500 per year. I really only use it for software updates.

As I understand it, more PLCs installed = more money for support. I can't see any easy way around that since your distributor tracks how much hardware you buy from them.

-John

P.S. To answer the poster's original question, I don't think there are any extra fees or penalties to start a new support contract. Ours had lapsed for a number of years but was still only $500 when we renewed it.

It must be different for OEMs. I was told it was based on the s/w packages we have and the number of engineers registered here that would be calling in for help. We have no processors on any equipment in-house but we ship out many on the machines we build. I believe our bill was between $600 and $700 per year covering about 6 s/w licenses of RSLogix, RSNetworx, Ultraware, etc. Very fair pricing in my book considering all of the updates available.