About 2 weeks ago on a Friday after lunch I got the call to troubleshoot a serial communication problem on an existing system. It has a protocol called BRU. I Googled it with no luck. Where do I turn? The HMI maker said "It was a special protocol that is no longer supported". I called the REDLION's support guy DAN YOST and he said I don't have anything but I will try to get you something. Ten minutes later, I had the help file for the BRU serial communication. This looks exactly like the Ultra Master help file. It was the exact same thing... after the fact, I had it the entire time.
These guys went out of their way to help on a project that their equipment was not on. Now that is support. The will get ALL my business for HMI or Communication bridging. I highly recommend these guy and gals to everyone of you.
Jeff Kiper
These guys went out of their way to help on a project that their equipment was not on. Now that is support. The will get ALL my business for HMI or Communication bridging. I highly recommend these guy and gals to everyone of you.
Jeff Kiper