Can't load Studio5k Programs

[ceilingwalker]

Hello all. My laptop had to be wiped. I am now trying to get all of RS back. AB rehosted all my licenses for me and I have installed RSL5k however, trying to install my Studio5k isn't going so well. I had the mini version, upgraded to standard version. I have tried downloading the programs using both serial numbers and get the same alarm as it tries to load the program. Our IT dept changed my laptop OS from 10 to 11, claiming company policy. Someone else here has 11 running on their laptop and they have what I need running, so I don't think that is the issue. It loads to 16% then pops up this:
View attachment 6

 

[plvlce]

Logix installers have in my experience commonly had this issue, where if one component failed to install (often because it was already installed at the same or a newer version) then the whole rest of the installation would be cancelled.

The solution is generally to identify what component caused the issue (often RSLinx or FactoryTalk Linx from what I've seen) and then either choose to customize your install and de-select that component (preferred) or un-install that component and then run your installer again.

 

[James Mcquade]

i don't think allen bradley software is compatible with windows 11 yet. windows 11 just came out within the last 6 months.
i would check. i'm running late or i would check.
james

 

[ASF]

I have pretty much everything from v11 through v34 running on Windows 11 (ARM, even), so it's definitely possible, albeit with a few "it works, but..." disclaimers.

plvlce is suggesting exactly what I would suggest - I've had the same scenario several times, and the solution was always to just check which component the installer failed on, and then re-install starting from the next component in the list.

 

[ceilingwalker]

Logix installers have in my experience commonly had this issue, where if one component failed to install (often because it was already installed at the same or a newer version) then the whole rest of the installation would be cancelled.

The solution is generally to identify what component caused the issue (often RSLinx or FactoryTalk Linx from what I've seen) and then either choose to customize your install and de-select that component (preferred) or un-install that component and then run your installer again.

That was it! Thanks much.