customer support software recommendation

[ganutenator]

My customer's customer base is growing exponentially.
He needs to electronically assign a new case # to tech support calls.
And it has to be searchable by keywords.

Anyone use such a software program and are happy w/ it?

 

[James Mcquade]

have you thought of using excel?
that would be a quick solution you can alter.
we used that years ago for quotes and po numbers.
james

 

[Operaghost]

My customer's customer base is growing exponentially.
He needs to electronically assign a new case # to tech support calls.
And it has to be searchable by keywords.

Anyone use such a software program and are happy w/ it?

We are using ServiceDesk. I wasn't involved in the selection, and I don't know what it costs. Its an online tool rather than a locally installed software tool.

OG