mylespetro
Member
Hey everyone,
Trying to install FTView ME 9.00 on a new laptop, no existing FTView install. Every time the installer gets to ~55%, it fails and says that a higher upgrade is already installed. However, as I said, there is no existing install of FTView ME (or SE for that matter). It looks like the install actually worked, but when I try to open FTView, it says "This software requires personalized information that cannot be read. Please contact Rockwell Support."
I've tried uninstalling all of the FactoryTalk package and reinstalling but I keep getting the same result. Anyone have any idea what the issue could be?
Thanks!
EDIT: I've also tried running FTView ME as administrator, but I still get the error message about personalized information.
Trying to install FTView ME 9.00 on a new laptop, no existing FTView install. Every time the installer gets to ~55%, it fails and says that a higher upgrade is already installed. However, as I said, there is no existing install of FTView ME (or SE for that matter). It looks like the install actually worked, but when I try to open FTView, it says "This software requires personalized information that cannot be read. Please contact Rockwell Support."
I've tried uninstalling all of the FactoryTalk package and reinstalling but I keep getting the same result. Anyone have any idea what the issue could be?
Thanks!
EDIT: I've also tried running FTView ME as administrator, but I still get the error message about personalized information.