FT Asset Centre Error

[AshleyParr]

Hi All,

I currently have Factory Talk Asset Centre configured for automated back ups & control. All was fine until i tried setting up a new development PC....

The Asset centre client on the other PC's still works ok, version control & back ups still take place but i cannot get it to work on this one PC.

Im hoping someone here will have some pointers, error log shown below

*********************************************
Additional Info:
ExceptionManager.Appbase: C:\Program Files (x86)\Rockwell Software\AssetCentre Client\
ExceptionManager.EnvironmentCurrentDirectory: C:\Program Files (x86)\Rockwell Software\AssetCentre Client
ExceptionManager.MachineName: xxx
ExceptionManager.TimeStampUtc: 21/11/2022 21:03:08
ExceptionManager.FullName: RA.FT.ExceptionManagement, Version=3.0.0.5, Culture=neutral, PublicKeyToken=55624f8ac7c20aa6
ExceptionManager.AppDomainName: RA.FTAC.Client.exe
ExceptionManager.ThreadIdentity: 
ExceptionManager.WindowsIdentity: xxx\xxx
*********************************************

*********************************************
 Exception 1 of 1:

Type of exception: System.Exception

Publishing 6 custom properties of the exception object

Message: 
Data: System.Collections.ListDictionaryInternal
TargetSite: RockwellAutomation.FTAssetCentre.DBLimitationService.DBLimitationDataModel GetAllConfigData()
HelpLink: NULL
Source: RockwellAutomation.FTAssetCentre.DatabaseLimitation
HResult: -2146233088  (0x80131500)
*********************************************

****  Stack Trace *****

   at RockwellAutomation.FTAssetCentre.DatabaseLimitation.DBLimitationWebServiceClient.GetAllConfigData()
   at RockwellAutomation.FTAssetCentre.ArchivePlugin.ArchivePlugin.Init()
   at RockwellAutomation.FTAssetCentre.Client.Personality.CorePersonality.AppController.StartPlugins(IApplication1 app)
   at RockwellAutomation.FTAssetCentre.Client.Personality.CorePersonality.FTAssetCentreHost.PostLoginInit()
   at RockwellAutomation.FTAssetCentre.Client.Personality.CorePersonality.FTAssetCentreHost.Connect(IApplication1 app, IState1 state)

Any help or suggestions will be massively appreciated

Cheers,
Ash

 

[dmroeder]

KB: QA46868, TechConnect level

Install rollup patch from KB QA49264. If it is already installed, repair it...