curlyandshemp
Lifetime Supporting Member
One of the things that I really liked about how IA does tech support is the heavy use of "Go To Meeting" that allows them to interact directly with your project so they can show you while they talk. And if you stump them they huddle and work a solution. I was also impressed how fast they were out with a patch after the recent release when we discovered a problem with accessing certain kinds of data on MicroLoigx PLCs.
That is because you get hold of a tech who knows the product and is not reading from a script.