Over the last couple of days I have had the misfortune to struggle to install some XXYZXZZ software.
I read that this software will run in demo/evaluation/trial mode for a period of time, and I was going to use that time to check it out.
When I ran into installation problems, I contacted the support desk, and was told that unless I had purchased the software, they couldn't help.
Isn't that exactly the time that a support desk should be giving their attentions to, nurturing possible future purchases of the package, or have the bean counters stepped in and said "if they aint payin', get off the phone"
I read that this software will run in demo/evaluation/trial mode for a period of time, and I was going to use that time to check it out.
When I ran into installation problems, I contacted the support desk, and was told that unless I had purchased the software, they couldn't help.
Isn't that exactly the time that a support desk should be giving their attentions to, nurturing possible future purchases of the package, or have the bean counters stepped in and said "if they aint payin', get off the phone"