CroCop said:
My local AB sales rep is a stud.
He sells you what you need & busts his butt to make sure it's going to work well for you, & follows up to see that it's worked well.
Wont be long til hes either promoted beyond any useful position or selling something that makes him a better commission.
Most of the outside sales guys I deal with are 'OK' as long as you spec out all the hardware, have all the right part numbers and remember all the little accessories and pieces to make the whole thing work.
I guess I'm a little cynical after one sold a customer on a brand new Modicon PLC. After a little while we got 'the call'.
The customer had originally wanted an expandable I/O PLC that could talk Modbus RTU to their DCS and serial to a local HMI, plus have a spare port for a laptop connection.
He forgot to tell them they needed 'bus terminators' for it to work. (they didnt come with the backplane and were not mentioned ANYWHERE in any of the documentation), the only error it showed was the software couldnt connect to the PLC. No red flashing lights, nothing obvious.
Strike 1
Then we discover this particular Modicon PLC didnt talk modbus.
Unless you buy a $600 expansion card.
Then you have to buy the 'special cable' to attach to said card for another $300.
Strike 2
Then the specified CPU came with 2 comm ports (plus the extra $1000 'modbus capable' port)
But when we tried to connect both the laptop AND the HMI to the 2 comm ports they wouldnt work. Tech support said they werent 'really' 2 com ports.
Strike 3
It went on.. and on.. and on.