We still need more specifics on what exactly the PLC is monitoring to generate this 'fault' condition. It's possible that Damian's idea about the OL relay being set to auto-reset may be the issue. It may be that the PLC is simply monitoring the AUX contact, and setting the fault anytime that contact is OFF while the output to the starter is ON for more than 3 seconds.
Here's one (of many) possible scenarios:
1.) The contactor output turns on, contactor energizes, and the AUX input turns on. Motor is assumed to be running. All is well
2.) The operators overload the conveyor, and the OL relay (wired in series with the coil) trips, de-energizing the contactor. AUX is now OFF, and 3 seconds later, the fault gets latched. The fault disables the contactor output
3.) The operators quickly remove a bunch of cases, so they don't get yelled at for overloading the conveyor...
4.) Meanwhile, the OL relay automatically resets, removing all evidence of an overload...
5.) Since the fault is still present, the conveyor remains stopped
Fred says that the only way to reset the fault is to cycle power. We don't know how it's programmed, so cycling power may actually BE the only way to reset the fault...
| Contactor Contactor
| Output AUX +-------+
|------] [--------]/[------------| TIMER |
| | 3 Sec.|
| +-------+
|
| Timer Fault
|------] [-----+--------------------( )
| |
| Fault |
|------] [-----+
-Eric