We have a serious problem, with a Redlion G3-10 HMI.
Last week, whilst onsite, I downloaded a revised Crimson 3 HMI program into a Redlion G3-10 HM.
Unfortunately I didn’t transfer copies of the Data-logs from the CompactFlash card before the download, as I thought that these files would be unaffected, as he had clicked “NO” to allocating a new ‘database identifier’.
But when I came to accessing the files after the download, I found that they were gone.
Is there any way to recover these data-logs?
This is very critical as the lost data is needed for an insurance claim.
PLEASE, can you respond as soon as possible!!!
Last week, whilst onsite, I downloaded a revised Crimson 3 HMI program into a Redlion G3-10 HM.
Unfortunately I didn’t transfer copies of the Data-logs from the CompactFlash card before the download, as I thought that these files would be unaffected, as he had clicked “NO” to allocating a new ‘database identifier’.
But when I came to accessing the files after the download, I found that they were gone.
Is there any way to recover these data-logs?
This is very critical as the lost data is needed for an insurance claim.
PLEASE, can you respond as soon as possible!!!