Restore Factorytalk App with Password

[littlereiter99]

Hi guys,

Have a program that a person no longer works here made but cannot restore the mer file because it is password protected anyone no of a way around this? Thanks in advance

 

[LoganB]

Unfortunately, there really is no way around that. Try hitting enter with the password blank. Sometimes people forget to uncheck the password protect box but they don't enter a password when they create it. You might get lucky in that regard.

If they ACTUALLY set a password, you're SOL unless you can get the password from them.

 

[littlereiter99]

yea there is a password and I have tried everything else with no luck in desperation mode hoping that someone on here might have had this problem

 

[LoganB]

Is it asking for a password before you can restore it? Or is it restoring and THEN asking you for a password when you try to open the program.

 

[littlereiter99]

Asking for password in the application manager when I go to restore the runtime app

 

[LoganB]

Yeah there's not really any options there I'm afraid. At least none that I know of. I have a support contract through Rockwell and they pretty much told me I was screwed too.

 

[littlereiter99]

That is not the answer I hoped for but I guess it is the one I expected