Jiri Toman
Member
- Join Date
- Jun 2002
- Posts
- 498
Alan,
I checked the link and I get "no answer available at this time".
I just want to mention one positive thing about AB's support. About two months ago we have been assigned a new sales guy and his title is "Application system support consultant". The guy he replaced apparently got fired and that was definitely the right decision. The new guy is I think one of the best if not the best sales guy I have ever worked with. I think that AB's philosophy has changed back to where the support person is actually someone with knowldge rather than just a person who directs you somewhere else. Long time ago AB used to subscribe to this philosophy and just to illustrate my point what caliber of people they had, Rich Ryan who later became a President of AB's software division was our application engineer at one point and so was Steve Smidler who later became a VP at AB.
I checked the link and I get "no answer available at this time".
I just want to mention one positive thing about AB's support. About two months ago we have been assigned a new sales guy and his title is "Application system support consultant". The guy he replaced apparently got fired and that was definitely the right decision. The new guy is I think one of the best if not the best sales guy I have ever worked with. I think that AB's philosophy has changed back to where the support person is actually someone with knowldge rather than just a person who directs you somewhere else. Long time ago AB used to subscribe to this philosophy and just to illustrate my point what caliber of people they had, Rich Ryan who later became a President of AB's software division was our application engineer at one point and so was Steve Smidler who later became a VP at AB.