No matter what pricing you get, you should ask for better pricing. I have to do this every three years with my distributor and A-B. Every time I ask, I get some kind of discount. The company I work for rarely uses anything more than a license reset, software updates or the knowledgebase. If I have to call someone for support, it is usually through the distributor as they have more field experience than the typical phone support person at Rockwell. I always invite them to check their reports to see exactly how much support we require, which is little to none. The software updates are the only real reason we renew TechConnect.