Speaking as the IT guy in this situation, If they didn't keep breaking their 'secret' laptops and asking us to fix them, we wouldn't care.
But because they want support, We're asking folks to standardize on a 'limited' number of FW revisions so support isn't a nightmare.
We do just provide a VM now w/ software preinstalled for them, Since patch revisions turned into a nightmare w/ every engineer having a different version of ViewSE and its patches installed and isn't THAT a cluster to fix after the fact.