RSViev Studio startup problem

[Hundikoer]

Hi Guys

I have a problem starting RSView Studio 3.20. Shortly, if I try to run the program, nothing happens. RSLogix 500/5000 and RSLinx work normally.I also tried to un/reinstall etc. No help.

Any ideas?

 

[rsdoran]

Do you see a splash screen on startup?
http://domino.automation.rockwell.com/applications/kb/RAKB.nsf/0/08E7DECDBACF83D085256D27006320A2?OpenDocument

 

[davidg68124]

Are the other Rockwell Products the latest release? I think they have to be at the Coordinated Product Release 6.


DAvid

 

[Hundikoer]

Yes, all softwares are CPR6.
Now Iam scanning third time my harddisk for viruses and spywares. Hope it helps. I'll keep you informed

BR
Lauri

 

[arrowpilot]

Are you running RSLinx Enterprise as well?? I remember a problem with loading/running projects because of this.
On the other hand, RSView should at least startup regardless....
Just a thought,
mike

 

[jimbo3123]

Are you running RSLinx Enterprise as well?? I remember a problem with loading/running projects because of this.
On the other hand, RSView should at least startup regardless....
Just a thought,
mike

What version of Linx are you running?
I remember having to upgrade in order to get things working properly on my setup.

 

[rsdoran]

I see noone reads the links. Note it says splash screen appears/disappear, this can happen very fast.

Problem:



When starting RSView Studio, the splash screen appears and disappears, but RSView Studio never starts.

Observation:

When RSView Studio was installed, the user entered special characters as part of the name and company information requested during the installation process (e.g. !@#$%^)(&*). Then when trying to run RSView Studio, the above problem would occur.

Solution:

In the registry, go to:

• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{32FF6F27-37C3-46E9-B39E-56CD420415D1}

and edit the "RegOwner" and "RegCompany" keys so that their values do not contain special characters. Then exit the registry and restart RSView Studio.

NOTE: Another registry location that contains the same information (but has no effect on solving this problem) may be changed as well to provide consistency. Go to:

• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\72F6FF233C739E643\InstallProperties"

and edit the "RegOwner" and "RegCompany" keys to match the information contained in the registry keys above.

 

[Hundikoer]

rsdoran - I did read the KB doc, but I cannot start even TaskManager and Regedit.exe , so my PC is probably screwed by some kind of virus. I will give my laptop to IT guy on Monday and I keep you informed about results..
By the way, I am in the hospital now, as my wife (and I) wil get a baby. Fingers crossed

 

[Hundikoer]

Just for information.

The problem was that my PC was full of blody viruses.
As I did not have any virus protection program (what an idiot I am), it is quit easy nowadays to get some worms.

Anyway, now it's working again.

Big Thanks