Hi Everybody,
I have concern regarding client's wonderware intouch getting crashed once in a while. It gives an error log from SMC like "HL - Logging stopped -- Read error on logobj.log", "WriteRetentiveData write failed", "ReadRetentiveData read failed", etc and then it gets crash. Another thing that makes it weird is, it changes the monitor screen resolution automatically. I have attached the log file info.
Things that I have done: 1) Locked the window size of the app, 2) Run the purge all now for alarms, which works for a while and then comes back on after like 2 mos.
Current setup: 1) Trend data are inside the app folder TREND(folder), and didnt deleted anything yet since deployed 2 years ago, 2) App has 10 Historical Trend window (not sure if this matters), 3) Dell Win 7 SP1 and Intouch 10.6 R2
I have attached 1 log files; particular log that I've known causing to crash.
Your help is much appreciated.
Thanks.
jvk
I have concern regarding client's wonderware intouch getting crashed once in a while. It gives an error log from SMC like "HL - Logging stopped -- Read error on logobj.log", "WriteRetentiveData write failed", "ReadRetentiveData read failed", etc and then it gets crash. Another thing that makes it weird is, it changes the monitor screen resolution automatically. I have attached the log file info.
Things that I have done: 1) Locked the window size of the app, 2) Run the purge all now for alarms, which works for a while and then comes back on after like 2 mos.
Current setup: 1) Trend data are inside the app folder TREND(folder), and didnt deleted anything yet since deployed 2 years ago, 2) App has 10 Historical Trend window (not sure if this matters), 3) Dell Win 7 SP1 and Intouch 10.6 R2
I have attached 1 log files; particular log that I've known causing to crash.
Your help is much appreciated.
Thanks.
jvk