Brendana22
Member
We are currently experiencing a fault on 1 of the 3 stepper motors, keying mismatch fault. The stepper motor is SMD23E2-240A-M12S. We bought the machine used and they didn't have this issue. I replaced the stepper motor, gearbox, ethernet cable, and power cable. We are still getting the same fault every time. I also disabled keying inside the program to see if that would fix it and I got a connection fault then.
The fault can happen within in a minute or could happen after running for 8 hours. I called the manufacture, they said it could be grounding or noise. I completely moved the cable from any other noise and installed one of their OEM ethernet cables. Any ideas what to try?
The fault can happen within in a minute or could happen after running for 8 hours. I called the manufacture, they said it could be grounding or noise. I completely moved the cable from any other noise and installed one of their OEM ethernet cables. Any ideas what to try?