tjamieson
Member
Hello everyone,
I have a strange problem with an MP377 19" panel. Short version is the bootloader seems to be stuck.
Normally with these panels, you would see a couple boot screens, then everything would take off booting into your normal panel OS.
On mine, it gets to the BootCE loader, then dies in one of two ways.
First, sometimes it will load to "Enabling update mode..." and then just sit there. Other times, it will display "Loading image from flash...", then a little progress bar, and "Waiting for image update..." underneath.
Now, normally at this point if the panel discovers that the flash partition is corrupt or blank, it will notify that, and then one can connect with PST to set IP address, or ProSave to do an OS restore.
In my case, the little progress bar never moves, so (as far as I can tell) it never enters the next state where ProSave can connect. This means that even with the OS restore function of ProSave, it can never connect because it hasn't enabled ethernet yet.
I should stop here to say everything I've written so far is my understanding of how things work -- I'd be happy to be wrong and find there's some other way to bring it up!
I've attached pictures of the panel showing both stages in which it can get stuck.
What I'm hoping is there's some way to force the panel to see its flash partition as corrupt, or empty, basically some way to force it past where it stops. It's as if the panel is corrupt but thinks it is not, so it keeps trying to load garbage.
I'm completely stumped here so I appreciate any and all help.
I have a strange problem with an MP377 19" panel. Short version is the bootloader seems to be stuck.
Normally with these panels, you would see a couple boot screens, then everything would take off booting into your normal panel OS.
On mine, it gets to the BootCE loader, then dies in one of two ways.
First, sometimes it will load to "Enabling update mode..." and then just sit there. Other times, it will display "Loading image from flash...", then a little progress bar, and "Waiting for image update..." underneath.
Now, normally at this point if the panel discovers that the flash partition is corrupt or blank, it will notify that, and then one can connect with PST to set IP address, or ProSave to do an OS restore.
In my case, the little progress bar never moves, so (as far as I can tell) it never enters the next state where ProSave can connect. This means that even with the OS restore function of ProSave, it can never connect because it hasn't enabled ethernet yet.
I should stop here to say everything I've written so far is my understanding of how things work -- I'd be happy to be wrong and find there's some other way to bring it up!
I've attached pictures of the panel showing both stages in which it can get stuck.
What I'm hoping is there's some way to force the panel to see its flash partition as corrupt, or empty, basically some way to force it past where it stops. It's as if the panel is corrupt but thinks it is not, so it keeps trying to load garbage.
I'm completely stumped here so I appreciate any and all help.