Red Lion Cub7W000

olias

Member

Join Date

Apr 2002

Location

North Jersey

Posts

185

• Apr 12, 2007

• #1

Having a problem with these units. Wired correctly, but some won't count up and on others, if you just glance the reset, it resets.
It seems as though the reset switch is made or way too sensitive. Anyone else having this problem?
Thanks.

 

olias

Member

OP

Join Date

Apr 2002

Location

North Jersey

Posts

185

• Apr 12, 2007

• #2

Update: Got a hold of tech support. Seems it may be a MFG. problem. Not good for my first try with R.L.

 

gbradley

Lifetime Supporting Member

Join Date

Apr 2002

Location

Corona, Ca.

Posts

1,637

• Apr 12, 2007

• #3

Don't judge an entire line by a couple of faulty units.
I have been using Cubs for many years and they are usually trouble free.

 

MikeGranby

Lifetime Supporting Member

Join Date

Aug 2005

Location

York, PA

Posts

399

• Apr 12, 2007

• #4

olias said:

Not good for my first try with R.L.

Click to expand...

I will personally look into this for you and get back to you.

We take quality very seriously.

 

olias

Member

OP

Join Date

Apr 2002

Location

North Jersey

Posts

185

• Apr 12, 2007

• #5

Got off the phone with them again looking for replacements. Was told that they are all probably bad. Great, here I go again. 8 machines going out Tuesday, and everything worked but the stupid $40. counter.
Doom on Me.

 

olias

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OP

Join Date

Apr 2002

Location

North Jersey

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185

• Apr 12, 2007

• #6

WOW! Thanks Mike. I need all the help I can get! God, I love this site!

 

MikeGranby

Lifetime Supporting Member

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Aug 2005

Location

York, PA

Posts

399

• Apr 12, 2007

• #7

I spoke to the Product Manager and one of the engineers, and someone should be in touch in the next hour or so to solve both the short term issue and to address any corrective actions.

 

olias

Member

OP

Join Date

Apr 2002

Location

North Jersey

Posts

185

• Apr 12, 2007

• #8

Big WOW!!!! Thank you Mike! Jeff called and helped me out. He's sending me replacements today or tomorrow after they check them.
Thanks again!

 

504bloke

Lifetime Supporting Member

Join Date

Jan 2005

Location

Down South

Posts

2,721

• Apr 12, 2007

• #9

One thing i have found with RedLion is there Support and backup is 100% rock solid and very efficient.

A lot of manufacturers could learn from this.

 

olias

Member

OP

Join Date

Apr 2002

Location

North Jersey

Posts

185

• Apr 17, 2007

• #10

New counters are in and working fine. Many thanks to the great guys (Mike, and Jeff especially) at Red Lion. They have gained a new customer.
All of those of you who wrote me in support of Red Lion were correct. Great Company!
Olias