has anyone else had issues with downloading to the new graphite panels using usb? It seems like every one of our techs has had issues using usb. When we plug into the panel, we see it listed as a device, but it just will not download via usb. We tried calling support, and we went thru a few things but they ended up saying that they cant help us, which was a surprise from red lion support.
Anyway, what happens is when I click the download button, it says "checking Hardware Revision" then about 10 seconds later is says "Error Opening Communications Port".
Has anyone seen this or figured out a way to fix it? We have updated crimson, tried different computers, and different usb cables. Its also doing this on more than one panel, so it isnt a panel problem.
Anyway, what happens is when I click the download button, it says "checking Hardware Revision" then about 10 seconds later is says "Error Opening Communications Port".
Has anyone seen this or figured out a way to fix it? We have updated crimson, tried different computers, and different usb cables. Its also doing this on more than one panel, so it isnt a panel problem.