Factorytalk view ME - Archive Problem

[Jinto]

Has anybody had a similar problem to this?
I have worked a fair bit on factory talk view ME but have not had this problem before.
I modified a project in ME version 6.10 using my laptop and made an archive. Somebody else then contacted me to say that they were unable to open the archive because of the “invalid file” error. So I attempted to open the archive on my desktop and got the same error message.
I then tried to open the file on my original laptop and it worked fine.
I made another backup and got the same results, the archive files will only open on my laptop.
Both my desktop and laptop are running the same version of Studio ME installed from the same SI toolkit drive. Both are V6.10.00 (CPR9 SR4) build 09.
Any ideas?

 

[dmargineau]

Create a 6.1 Runtime on the "functional" machine and then "Restore" it on the "issue" PC.

 

[Jinto]

Ok thanks, I had already done that to get around it initially.
I have since contacted Rockwell support and found out that’s it’s a known issue solved by installing the latest patch roll up for FactoryTalk.