markymark31
Member
Hi Guys,
Does anyone either have a support contract with a supplier or provide support contracts to their customers for PLC hardware / software ?
I've been asked by one of my customers to put one together but I have not done one before. Everything so far has very much been on an ad-hoc basis !
You know the sort of thing, you have a problem on site, you call up to log a call, and an engineer calls you back / dials in / attends site etc.
If you can send me anything I can use as a reference to create my own that would be great - obviously blanking out any sensitive information first !
Many thanks,
Mark
Does anyone either have a support contract with a supplier or provide support contracts to their customers for PLC hardware / software ?
I've been asked by one of my customers to put one together but I have not done one before. Everything so far has very much been on an ad-hoc basis !
You know the sort of thing, you have a problem on site, you call up to log a call, and an engineer calls you back / dials in / attends site etc.
If you can send me anything I can use as a reference to create my own that would be great - obviously blanking out any sensitive information first !
Many thanks,
Mark