OkiePC
Lifetime Supporting Member
They shut it down for awhile and revamped it.gbradley said:Wow! I didn't know that AB (Rockwell Automation) had a forum.
For some reason I thought that it was discontinued.
Maybe that was something else?
They shut it down for awhile and revamped it.gbradley said:Wow! I didn't know that AB (Rockwell Automation) had a forum.
For some reason I thought that it was discontinued.
Maybe that was something else?
gbradley said:Wow! I didn't know that AB (Rockwell Automation) had a forum.
For some reason I thought that it was discontinued.
Maybe that was something else?
That is what we do.Freak said:You buy the software to use the hardware, why not have the software upgrade for free and build it into the price of the hardware? Just my 2 cents worth.
Cheers
Peter
There should be a stupid question filter. An OEM is not responsible for the failure of companies to educate their people.... and about the mention of having to charge because just to many stupid questions would be asked... HHHUUUUMMM!!! Charging money, hence preventing stupidity. Perhaps this one was writen a bit too late at night. Take a Mulligan!
JHutch2000 said:I can speak, a little, to the Rockwell Automation policy on contract vs free content.
For many products, it's basically all free (ie, Activations. Various Industrial Control products, such as buttons and relays. etc.). For others, we follow this breakdown:
Free = Break-fix/patches/firmware/error codes and explanations.
Contract = Applications and training information.
There are always gray areas between the two and documents are sometimes shuffled between the two as one or another argument gets made one way or the other.
We really do believe that the contract level answers in our knowledge base provide a value-add for the customers that use it. Even if you don't personally use it, our usage statistics show that a large number do every day. And the satisfaction surveys we employ show a favorable reaction to it on the whole.
Now, that is not to say that things cannot be improved. In fact, one of my personal duties is to try to improve both the content and the experience folks have with the KB, Forums, online question submission (Ask a Question) and online Chat (a feature that is in a Pilot phase for a few products). If you have trouble finding particular information, let me know. I don't have time to keep up with threads here, unfortunately, so I can't say that I'll see it if you post it publically here, but I do keep on top of messages and I read every post in the Forums at our website (http://forums.rockwellautomation.com).
With almost 60k answers in the current Knowledge Base, there are constantly things that can be improved, from the content of individual answers to the search results for particular keywords. There are things I can do to address both (and other) issues once they are brought to my attention.
We do want to make the electronic support a viable and important part of the support we offer our customers. I think, to a large extent, we do. I also want to get better. So, let me know what can be improved. I'll do whatever I can to make it so.
Thanks for your time,
Joshua Hutchinson
Rockwell Automation Knowledge Base Support
JHutch2000 said:I can speak, a little, to the Rockwell Automation policy on contract vs free content.
For many products, it's basically all free (ie, Activations. Various Industrial Control products, such as buttons and relays. etc.). For others, we follow this breakdown:
Free = Break-fix/patches/firmware/error codes and explanations.
Contract = Applications and training information.
There are always gray areas between the two and documents are sometimes shuffled between the two as one or another argument gets made one way or the other.
We really do believe that the contract level answers in our knowledge base provide a value-add for the customers that use it. Even if you don't personally use it, our usage statistics show that a large number do every day. And the satisfaction surveys we employ show a favorable reaction to it on the whole.
Now, that is not to say that things cannot be improved. In fact, one of my personal duties is to try to improve both the content and the experience folks have with the KB, Forums, online question submission (Ask a Question) and online Chat (a feature that is in a Pilot phase for a few products). If you have trouble finding particular information, let me know. I don't have time to keep up with threads here, unfortunately, so I can't say that I'll see it if you post it publically here, but I do keep on top of messages and I read every post in the Forums at our website (http://forums.rockwellautomation.com).
With almost 60k answers in the current Knowledge Base, there are constantly things that can be improved, from the content of individual answers to the search results for particular keywords. There are things I can do to address both (and other) issues once they are brought to my attention.
We do want to make the electronic support a viable and important part of the support we offer our customers. I think, to a large extent, we do. I also want to get better. So, let me know what can be improved. I'll do whatever I can to make it so.
Thanks for your time,
Joshua Hutchinson
Rockwell Automation Knowledge Base Support
Hello and welcome to the real forum Joshua.JHutch @ Rockwell Automation Forum said:The HMI, Programmable Controllers, Motion Control and Drives boards are all contact only areas of the forums.
You will need to have a TechConnect support contract (you can contact you local distributor if you wish to purchase one) and then put the associated contract number into your profile.
This will give you immediate access to above mentioned areas of the forums as well as access to the Ask a Question feature and the contract level technotes in the Knowledge Base.
gbradley said:Wow! I didn't know that AB (Rockwell Automation) had a forum.
For some reason I thought that it was discontinued.
Maybe that was something else?
JesperMP said:You ask "So, let me know what can be improved. I'll do whatever I can to make it so.". Go to your bosses and tell them to tear down the walls.
JHutch2000 said:I can speak, a little, to the Rockwell Automation policy on contract vs free content.
For many products, it's basically all free (ie, Activations. Various Industrial Control products, such as buttons and relays. etc.). For others, we follow this breakdown:
Free = Break-fix/patches/firmware/error codes and explanations.
Contract = Applications and training information.
There are always gray areas between the two and documents are sometimes shuffled between the two as one or another argument gets made one way or the other.
We really do believe that the contract level answers in our knowledge base provide a value-add for the customers that use it. Even if you don't personally use it, our usage statistics show that a large number do every day. And the satisfaction surveys we employ show a favorable reaction to it on the whole.
Now, that is not to say that things cannot be improved. In fact, one of my personal duties is to try to improve both the content and the experience folks have with the KB, Forums, online question submission (Ask a Question) and online Chat (a feature that is in a Pilot phase for a few products). If you have trouble finding particular information, let me know. I don't have time to keep up with threads here, unfortunately, so I can't say that I'll see it if you post it publically here, but I do keep on top of messages and I read every post in the Forums at our website (http://forums.rockwellautomation.com).
With almost 60k answers in the current Knowledge Base, there are constantly things that can be improved, from the content of individual answers to the search results for particular keywords. There are things I can do to address both (and other) issues once they are brought to my attention.
We do want to make the electronic support a viable and important part of the support we offer our customers. I think, to a large extent, we do. I also want to get better. So, let me know what can be improved. I'll do whatever I can to make it so.
Thanks for your time,
Joshua Hutchinson
Rockwell Automation Knowledge Base Support