ControlFLASH does not "see" available firmware revisions

[paulB]

Today I was trying to install firmware update to new out of the box CompactLogix processor. CompactFLASH dialog box did not show any revisions available:


Checking folder with firmware kits and relevant revisions are here:


I was trying to use coworker laptop with the same result.

Does anybody know what is going o.

PaulB.

 

[paulB]

Bump.

 

[WhinnieThePooh]

I assume you purchased this from a AB distributor? I once got my hands on a Panelview that did this exact thing, it ended up being counterfeit.

Just a thought.

 

[robertmee]

When I checked PCDC, version 36 is only available for that model.

 

[paulB]

What does it mean? Cannot install firmware below version 36, correct? Please provide link. When searching in knowledgebase could not find anything.

PaulB

 

[robertmee]

Product Compatibility & Download Center from Rockwell Automation

Just search for your model and see what firmware is available. When I did it, only v36 was shown and the image I attached showed the available range which was v36 only. I didn't spend alot of time on it...sitting on a plane passing time on my phone. But I would suggest you do the same, download the firmware that's available, install the dmk files and try again.

 

[Operaghost]

I would make sure the firmware is actually installed on your PC. Yeah, I see the files there, but are they actually installed? When you launch ControlFlash, select View Inventory and after a couple minutes you can scroll through the list of firmware available on your computer.

OG

** EDIT ** I don't know why Robertmee can't see older firmware. I see all sorts of older versions available to download. My PC has multiple versions installed going based to v20.

 

[robertmee]

I would make sure the firmware is actually installed on your PC. Yeah, I see the files there, but are they actually installed? When you launch ControlFlash, select View Inventory and after a couple minutes you can scroll through the list of firmware available on your computer.

OG

** EDIT ** I don't know why Robertmee can't see older firmware. I see all sorts of older versions available to download. My PC has multiple versions installed going based to v20.

I saw them too, but the firmware boxes were all grayed out when I selected multiples. Only v36 was given as an option. I thought it strange, but doing it from my phone may be an issue. That's why I encourage OP to try himself.

 

[KuulKuum]

I see all sorts of older versions available to download. My PC has multiple versions installed going based to v20.

I see the same as OG.
You need to expand to see more versions (click the + on the left of controller model number) the picture already shows the - for expanded.

 

[robertmee]

I got the same the second time....very weird. I would still suggest to the OP to download the version they want and install the dmk files again.

 

[paulB]

Update.
Problem is solved. PLC processor in question is series B. Firmware that resides in PC is version 32.011. I guess not good for series B processor. Had to download version 32.015 and it appeared on ControlFLASH dialog box.
Rockwell tech support helped me with this.